Track an LBC Package Without a Tracking Number

Lost the receipt, deleted the text message, or never got a number from the seller? You are not stuck. LBC’s online tracker only works with a tracking number, but there are several reliable ways to get that number back, or to find your parcel without it.

This guide covers every option, starting with the quickest.

Can You Track LBC Without a Tracking Number?

Not online. LBC’s Track and Trace, and the LBC tracking tool on our homepage, both need the tracking number printed on the receipt. There is no official way to search by name, phone number or address on LBC’s website.

What you can do is recover the number from the sender, your messages or your order history, or ask LBC directly. In most cases one of the steps below gives you the number in a few minutes.

Tip: Once you have the number, paste it into the tracker at the top of our homepage. Results load on the page, and you can check up to 10 parcels at once with the Multiple parcels tab.

1. Ask the Sender for the Receipt

The sender gets the official receipt when they ship. The tracking number is printed under the barcode.

• Ask them to send a clear photo of the receipt, not just the number typed out, so nothing gets mistyped.
• If you are the sender and lost the receipt, check if you took a photo when you dropped the parcel off.

This is the fastest fix in most cases, especially for parcels from family or friends.

2. Check Your Text Messages and Email

LBC often sends shipping updates by text, and online bookings come with an email confirmation. Search your phone for:

• “LBC” in your messages app
• “LBC”, “waybill” or “tracking” in your email inbox
• The sender’s name, if they forwarded the receipt to you earlier

The number in those messages is the same one the tracker needs.

3. Online Orders – Check Your Lazada or Shopee Order Page

If you bought something online and the seller shipped with LBC, the tracking number is usually in your order details, not on a receipt.

1. Open the app or website where you ordered.
2. Go to My Orders and open the order.
3. Look for Tracking Number, Waybill Number or LBC Reference in the shipping section.

Note: If the field is still empty, the seller may not have handed the parcel to LBC yet. Message the seller and ask for the LBC tracking number.

4. Check Your LBC Online Account or App

If the parcel was booked through LBC Online or the LBC Express app, the booking stays in the account’s history. Sign in with the account that made the booking and open your past transactions to find the number.

This only works for the person who booked it, so a receiver usually needs to ask the sender to check.

5. Call or Email LBC Customer Service

LBC’s support team can help when you have no number at all. Contact them through the official channels:

• Hotline: (02) 8858 5999
• Email: customercare@lbcexpress.com

Have these details ready so they can search faster:

• Sender’s full name and receiver’s full name
• The date the parcel was sent, even if only approximate
• The branch it was sent from, or the city
• What was inside, if you know

More contact options are in our LBC customer support guide.

6. Visit an LBC Branch With a Valid ID

Going to a branch in person also works, especially if you are the receiver of a parcel waiting for pick-up.

1. Find the nearest branch using our LBC branches guide.
2. Bring one valid government ID.
3. Give the staff the sender’s name, the approximate sending date and the origin branch.

Warning: Branch staff will only release a parcel to the named receiver or an authorised person with the right ID and documents. Bring an authorisation letter and both IDs if you are collecting for someone else.

How to Track LBC Padala Online or Without a Reference Number

For money sent through LBC Instant Peso Padala, the receiver needs the tracking number from the sender’s receipt to claim it. If you do not have it, ask the sender to check their receipt or text it to you again. You will also need the sender’s name, the amount and one valid ID when you claim.

How to Track LBC Padala Online

The padala tracking number is printed under the barcode on the sender’s Instant Peso Padala receipt, and the sender is asked to text it to the receiver. With that number, the receiver can check the transfer online in our LBC tracker or on LBC’s own tracking page before going to the branch.

What to Bring When Claiming LBC Padala

• The padala tracking number
• The sender’s full name and the exact amount sent
• One valid ID, such as a passport, driver’s license, UMID, PhilID or postal ID

You will fill out an encashment form at the branch. If no one has the number, only the sender can get it back, so ask them to check their receipt or contact LBC at (02) 8858 5999.

Why You Cannot Track by Name

Searches like “LBC track and trace by name” are common, but LBC’s tracker does not support it. Names are not unique, and showing parcel details to anyone who types a name would expose other people’s deliveries. The tracking number works like a key: only people who have it can see the parcel’s progress.

Find the Number for Next Time

To avoid this problem in future:

• Photograph every LBC receipt as soon as you get it.
• Forward the receipt photo to the receiver straight away.
• Keep order confirmation emails until the parcel arrives.

Our guide on where to find your LBC tracking number shows where the number is printed on a receipt and in order apps.

Frequently Asked Questions

Can I track an LBC package using my name?

No. LBC’s online tracker only accepts the tracking number. For a search without the number, contact LBC customer service or visit a branch with a valid ID and the sender’s details.

Can I track LBC with my phone number?

No. The phone number is not a tracking key. Check your text messages instead, since LBC shipping updates usually include the tracking number.

I lost my LBC receipt. How do I get the tracking number?

Ask the sender for a photo of their copy of the receipt, search your texts and email for “LBC”, or check your LBC Online account if you booked online. LBC customer service can also help.

Where is the tracking number for a Lazada or Shopee order shipped by LBC?

Open the order in the app and look in the shipping details for the tracking or waybill number. If it is blank, the seller has not handed the parcel to LBC yet.

Why can’t I track my LBC package even with the number?

The number may be mistyped, or the parcel may not have been scanned yet. Copy the number exactly from the receipt or message, and try again later if it was just booked.